Landbased Fishing

Basti
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Location: SE Melbourne
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Re: Landbased Fishing

Post by Basti » Mon Jan 18, 2016 12:11 am

auspost has really dropped the ball recently. i ordered lures from the US on the 31st, arrived in Australia on the 6th. Auspost got it to me from their depot on the 15th. there's another package that was sent from sydney and is now ten days late.

matt1991
Rank: Australian Salmon
Rank: Australian Salmon
Joined: Wed Jul 16, 2014 12:51 pm

Re: Landbased Fishing

Post by matt1991 » Mon Jan 18, 2016 10:01 am

With the way Australia Post is now operating it can take up to 6 business days for a parcel to be received.

banjo
Rank: Baitfish
Rank: Baitfish
Joined: Tue Dec 11, 2012 12:55 pm

Re: Landbased Fishing

Post by banjo » Mon Jan 18, 2016 1:02 pm

Contacted the store today and they were most apologetic and are resending my order. All good.

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Brett
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Re: Landbased Fishing

Post by Brett » Mon Jan 18, 2016 1:05 pm

banjo wrote:Contacted the store today and they were most apologetic and are resending my order. All good.

Good to hear. Great customer service will win you return customers :a_goodjob:

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4liters
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Re: Landbased Fishing

Post by 4liters » Mon Jan 18, 2016 1:33 pm

Brett wrote:
banjo wrote:Contacted the store today and they were most apologetic and are resending my order. All good.

Good to hear. Great customer service will win you return customers :a_goodjob:
Underrated form of marketing really. If you **** up but then go above and beyond to make amends you can bet that the customer will be telling every man and his dog what great service you've given them despite the initial hiccup. Too bad a lot of businesses just make matters worse with a surly response.
2015/16 Fisting Victoria Species comp total: 289cm
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banjo
Rank: Baitfish
Rank: Baitfish
Joined: Tue Dec 11, 2012 12:55 pm

Re: Landbased Fishing

Post by banjo » Sat Jan 23, 2016 6:06 am

Just to confirm 4liters comments above my resent lures arrived today complete with an extra free one in the package. Thats excelllent customer service.

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