Landbased Fishing
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- Rank: Premium Member
- Joined: Thu Aug 29, 2013 3:50 pm
- Location: SE Melbourne
- Has liked: 15 times
- Likes received: 8 times
Re: Landbased Fishing
auspost has really dropped the ball recently. i ordered lures from the US on the 31st, arrived in Australia on the 6th. Auspost got it to me from their depot on the 15th. there's another package that was sent from sydney and is now ten days late.
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- Rank: Australian Salmon
- Joined: Wed Jul 16, 2014 12:51 pm
Re: Landbased Fishing
With the way Australia Post is now operating it can take up to 6 business days for a parcel to be received.
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- Rank: Baitfish
- Joined: Tue Dec 11, 2012 12:55 pm
Re: Landbased Fishing
Contacted the store today and they were most apologetic and are resending my order. All good.
- Brett
- Moderator
- Joined: Sat Mar 05, 2011 10:23 am
- Location: Mornington Peninsula
- Has liked: 138 times
- Likes received: 223 times
Re: Landbased Fishing
banjo wrote:Contacted the store today and they were most apologetic and are resending my order. All good.
Good to hear. Great customer service will win you return customers :a_goodjob:
- 4liters
- Rank: Premium Member
- Joined: Mon Dec 29, 2014 8:05 am
- Has liked: 6 times
- Likes received: 673 times
Re: Landbased Fishing
Underrated form of marketing really. If you **** up but then go above and beyond to make amends you can bet that the customer will be telling every man and his dog what great service you've given them despite the initial hiccup. Too bad a lot of businesses just make matters worse with a surly response.Brett wrote:banjo wrote:Contacted the store today and they were most apologetic and are resending my order. All good.
Good to hear. Great customer service will win you return customers :a_goodjob:
2015/16 Fisting Victoria Species comp total: 289cm
Brown Trout: 37cm
Flathead: 51cm; Squid: 36cm; Australian Salmon: 51cm; Snapper 46cm; Silver Trevally 23cm; KGW: 45cm
Major Sponsor: Rim Master Tackle
Brown Trout: 37cm
Flathead: 51cm; Squid: 36cm; Australian Salmon: 51cm; Snapper 46cm; Silver Trevally 23cm; KGW: 45cm
Major Sponsor: Rim Master Tackle
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- Rank: Baitfish
- Joined: Tue Dec 11, 2012 12:55 pm
Re: Landbased Fishing
Just to confirm 4liters comments above my resent lures arrived today complete with an extra free one in the package. Thats excelllent customer service.